TERMS OF SERVICE
Last updated March 27, 2026
AGREEMENT TO OUR LEGAL TERMS
We are Shadowfax Holdings, LLC, doing business as DeliveryMargin.com ("Company," "we," "us," "our"), a company registered in California, United States at 6754 Bernal Ave, Suite 740, Pleasanton, CA 94566.
We operate the website https://www.deliverymargin.com (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").
DeliveryMargin is a web-based SaaS application for restaurant owners and operators. Users upload CSV payout statements exported from third-party food delivery platforms — including DoorDash, Uber Eats, and Grubhub — and receive a unified dashboard showing net payout per order, effective platform fee rates, per-item net payout after fees, and side-by-side cross-platform comparisons.
You can contact us by email at hello@deliverymargin.com or by mail to 6754 Bernal Ave, Suite 740, Pleasanton, CA 94566, United States.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Shadowfax Holdings, LLC, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.
TABLE OF CONTENTS
1. OUR SERVICES
2. INTELLECTUAL PROPERTY RIGHTS
3. USER REPRESENTATIONS
4. USER REGISTRATION
5. PURCHASES AND PAYMENT
6. SUBSCRIPTIONS
7. PROHIBITED ACTIVITIES
8. USER GENERATED CONTRIBUTIONS
9. CONTRIBUTION LICENSE
10. THIRD-PARTY WEBSITES AND CONTENT
11. SERVICES MANAGEMENT
12. PRIVACY POLICY
13. COPYRIGHT INFRINGEMENTS
14. TERM AND TERMINATION
15. MODIFICATIONS AND INTERRUPTIONS
16. GOVERNING LAW
17. DISPUTE RESOLUTION
18. CORRECTIONS
19. DISCLAIMER
20. LIMITATIONS OF LIABILITY
21. INDEMNIFICATION
22. USER DATA
23. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
24. CALIFORNIA USERS AND RESIDENTS
25. MISCELLANEOUS
26. CONTACT US
1. OUR SERVICES
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. The Services are not tailored to comply with industry-specific regulations (HIPAA, FISMA, etc.).
2. INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks"). Our Content and Marks are protected by copyright and trademark laws.
3. USER REPRESENTATIONS
By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information; (3) you have the legal capacity and agree to comply with these Legal Terms; (4) you are not a minor; (5) you will not access the Services through automated or non-human means; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use will not violate any applicable law or regulation.
4. USER REGISTRATION
You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password.
5. PURCHASES AND PAYMENT
You agree to provide current, complete, and accurate purchase and account information for all purchases. All payments shall be in US dollars. We reserve the right to refuse any order and to correct any errors in pricing.
6. SUBSCRIPTIONS
Billing and Renewal: Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis.
Free Trial: We offer a 14-day free trial to new users. The account will not be charged and the subscription will be suspended until upgraded to a paid version at the end of the free trial.
Cancellation: All purchases are non-refundable. You can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term. If you have any questions, please email us at hello@deliverymargin.com.
Fee Changes: We may, from time to time, make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law.
7. PROHIBITED ACTIVITIES
You may not access or use the Services for any purpose other than that for which we make the Services available. Prohibited activities include: systematically retrieving data to create compilations, tricking or defrauding users, circumventing security features, disparaging the Services, using information to harass others, engaging in automated use of the system, interfering with the Services, attempting to bypass security measures, copying or reverse engineering software, and using the Services for competitive purposes.
8. USER GENERATED CONTRIBUTIONS
The Services may invite you to contribute content. Any Contributions you transmit may be treated as non-confidential and non-proprietary. You represent and warrant that your Contributions do not infringe any third-party rights, are not false or misleading, and do not violate any applicable law.
9. CONTRIBUTION LICENSE
By posting Contributions, you grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right and license to use, copy, reproduce, distribute, and exploit your Contributions for any purpose. We do not assert any ownership over your Contributions — you retain full ownership.
10. THIRD-PARTY WEBSITES AND CONTENT
The Services may contain links to third-party websites and content. We are not responsible for any Third-Party Websites or Content. If you decide to leave the Services and access Third-Party Websites, you do so at your own risk.
11. SERVICES MANAGEMENT
We reserve the right to: (1) monitor the Services for violations; (2) take appropriate legal action; (3) refuse, restrict access to, or disable any of your Contributions; (4) remove excessive files; and (5) otherwise manage the Services to protect our rights and property.
12. PRIVACY POLICY
We care about data privacy and security. Please review our Privacy Policy: https://www.deliverymargin.com/privacy. By using the Services, you agree to be bound by our Privacy Policy. The Services are hosted in the United States.
13. COPYRIGHT INFRINGEMENTS
We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify us.
14. TERM AND TERMINATION
These Legal Terms shall remain in full force and effect while you use the Services. We reserve the right to deny access to and use of the Services to any person for any reason or for no reason. We may terminate your use or delete your account and any content at any time, without warning.
15. MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the Services at any time. We will not be liable for any modification, price change, suspension, or discontinuance. We cannot guarantee the Services will be available at all times.
16. GOVERNING LAW
These Legal Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
17. DISPUTE RESOLUTION
Informal Negotiations: The Parties agree to first attempt to negotiate any Dispute informally for at least sixty (60) days before initiating arbitration.
Binding Arbitration: If unable to resolve through informal negotiations, the Dispute will be finally resolved by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (AAA). The arbitration will take place in Alameda County, California. No arbitration shall be joined with any other proceeding or brought on a class-action basis.
18. CORRECTIONS
There may be information on the Services that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors and to change or update information at any time, without prior notice.
19. DISCLAIMER
THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF.
20. LIMITATIONS OF LIABILITY
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES. OUR LIABILITY WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.
21. INDEMNIFICATION
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand arising out of: (1) your Contributions; (2) use of the Services; (3) breach of these Legal Terms; (4) any breach of your representations; (5) your violation of third-party rights; or (6) any harmful act toward any other user.
22. USER DATA
We will maintain certain data that you transmit to the Services for the purpose of managing performance. You are solely responsible for all data that you transmit. You agree that we shall have no liability to you for any loss or corruption of any such data.
23. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and agree that all agreements, notices, and disclosures we provide electronically satisfy any legal requirement that such communication be in writing.
24. CALIFORNIA USERS AND RESIDENTS
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
25. MISCELLANEOUS
These Legal Terms and any policies posted by us on the Services constitute the entire agreement between you and us. Our failure to exercise or enforce any right shall not operate as a waiver. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. If any provision is determined to be unlawful, void, or unenforceable, that provision is deemed severable and does not affect the remaining provisions.
26. CONTACT US
In order to resolve a complaint regarding the Services or to receive further information, please contact us at: